Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

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50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

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🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

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⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

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🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

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📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

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🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

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Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

Now Assist on ServiceNow: An Honest Look at What Actually Works in 2026
Sep 25, 2026 AI on ServiceNow

Now Assist on ServiceNow: An Honest Look at What Actually Works in 2026

A head of platform at a European insurer emailed me last month with a screenshot. It was a Now Assist summary of a P2 incident, generated inside the agent workspace. The summary read like it had been written by a competent junior analyst. Concise, factual, decent grouping of the timeline. He wanted to know two things. First, was the platform team crazy to be excited about it. Second, why the SecOps team was still refusing to enable it on their queue. Both questions have the same answer, and it is the answer that anyone actually working with Now Assist ServiceNow deployments in 2026 already knows. The technology works. The rollout does not. Set the marketing to one side. Now Assist is a set of generative AI capabilities baked into the ServiceNow platform, powered by NowLM and, where the customer chooses, by third-party frontier models routed through ServiceNow's own inference layer. The four capabilities that customers touch most often are case summarization, resolution note drafting, agent chat sidekick, and virtual agent topic generation. There are more. Flow authoring assistance, code generation for scripted actions, playbook suggestion, and a growing set of domain-specific...

ServiceNow Consulting Costs: The Honest Math Nobody at a Big 4 Will Show You
Sep 23, 2026 Implementation Strategy

ServiceNow Consulting Costs: The Honest Math Nobody at a Big 4 Will Show You

A COO of a European logistics company forwarded me a proposal last month. Two hundred and eighty pages. A well-known Big 4 firm quoted €1.4M for what she described as "a fairly standard ITSM implementation with HRSD in a second phase." She had already paid €90K for the assessment that produced the proposal. Her question to me was simple: is this what ServiceNow actually costs, or am I being played? The answer is uncomfortable for the industry. She was being played, but not in the way she thought. The €1.4M number was not made up. It reflected real hours, real rates, real overhead. The problem was that roughly 40% of those hours would be spent on things that added no value to her instance, and she had no way to know which 40%. This is the conversation about servicenow consulting costs that partners avoid, because the moment you actually break the numbers apart, the pricing model that funds most of the industry stops making sense for anyone who is not a Fortune 500.

The Real ServiceNow Implementation Timeline: Why Six Months Rarely Means Six Months
Sep 21, 2026 Implementation Strategy

The Real ServiceNow Implementation Timeline: Why Six Months Rarely Means Six Months

A COO signs a Statement of Work in January. The SI has quoted a 24-week ServiceNow implementation timeline, ITSM Pro plus a light ITOM footprint, go-live in early July. She circulates the plan internally. Marketing pencils in a launch webinar. Finance builds the licence spend into the Q3 forecast. HR schedules the change-comms rollout. By late April the delivery lead sends the first quietly worded status note. Discovery took longer than planned because the CMDB source data was worse than anyone admitted. Two integrations were re-scoped when the SAP team said their middleware team is booked until September. Change requests are stacking up. The July date is now "at risk". By June it has slid to October. By October it is November with a phased approach. The webinar is cancelled. None of this is unusual. It is the average ServiceNow implementation timeline for a mid-market rollout done properly. The problem is that almost nobody quotes it that way at the sales stage, so every project starts with a plan that was already fiction on the day it was signed.

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