Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

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50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

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🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

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⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

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🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

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📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

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🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

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Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

Boutique ServiceNow Consulting: The Buyer's Diligence Checklist That Separates the Real Shops From the Rebrands
Aug 12, 2026 Choosing a ServiceNow Partner

Boutique ServiceNow Consulting: The Buyer’s Diligence Checklist That Separates the Real Shops From the Rebrands

An IT director at a Benelux logistics group phoned me last month with a question that has become uncomfortably common. She had shortlisted three small ServiceNow consultancies for a HRSD build after a bad experience with a Big 4 firm. Two of the three had polished decks, similar day rates, and near-identical LinkedIn profiles. She could not tell which of them would actually deliver, and which was two ex-Accenture managers with a Squarespace site and a subcontractor pool in Poland. She wanted a diligence framework she could run in a week that would give her a defensible answer. That question deserves a proper answer, because the market has quietly filled up with boutique ServiceNow consulting firms that look identical from the outside and diverge sharply the moment you scratch the surface. The good ones are the best value in the ecosystem. The bad ones are worse than the Big 4 they claim to replace, because they combine boutique pricing risk with none of the boutique operational depth. This post is the checklist I have watched work, refined over roughly forty introductory calls in the last year.

The ServiceNow ITSM Benefits a CFO Actually Buys
Aug 10, 2026 Why ServiceNow / ROI

The ServiceNow ITSM Benefits a CFO Actually Buys

A CFO at a mid-market industrial group walked into a ServiceNow renewal meeting last spring with a printout and a red pen. He had the previous three years of platform spend on one side and the original business case on the other. He circled two numbers and asked the CIO a single question: which of these did we actually get. The IT team had a slide deck ready. Ninety-two percent CSAT. Sub-fifteen-minute MTTA. Four-thousand automated password resets a month. The CFO listened, put the printout down, and said the numbers were fine but none of them lived on his P&L. Then he asked what a fair renewal would look like if the platform stayed and what a fair one would look like if it went to their Big 4 partner's homegrown tool for a third of the licence cost. The IT team lost that argument in the room. Not because the platform was underdelivering, but because for three years they had been selling the wrong benefits to the wrong buyer. When people ask about the servicenow itsm benefits, they usually mean the operational ones. Faster tickets. Better dashboards. Fewer angry users. Those matter, but they are not what keeps a platform funded through the third renewal cycle. What keeps it...

The First Ninety Days After You Switch Your ServiceNow Partner Mid-Project
Aug 10, 2026 Choosing a ServiceNow Partner

The First Ninety Days After You Switch Your ServiceNow Partner Mid-Project

A programme director at a mid-cap European insurer called me at eight on a Sunday evening. Her Big 4 partner had just filed a fourth timeline slip on a fifteen-month HRSD and ITSM programme that was now approaching twenty-two months. The steering committee had voted on Friday to switch. Her question was not whether the decision was right. It was, "What do I actually do on Monday morning." That is the conversation nobody in the sales cycle prepares you for. Everyone tells you how to build the business case to switch ServiceNow partner. Almost nobody tells you what the first ninety days after the switch actually look like, or how you avoid trading one broken programme for another one. Firing the incumbent is the easy part. The next thirteen weeks decide whether the switch was worth the fight. This post is the playbook I hand to clients in the first two weeks after they make the call. It is not a marketing framework. It is what has to happen, in what order, so the platform is stable, the client team is back in control, and the new partner can actually deliver against a plan that survives contact with the instance.

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