Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

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50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

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🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

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⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

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🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

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📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

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🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

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Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

The ServiceNow Performance Analytics Dashboard That Executives Actually Read
Jul 24, 2026 Performance Analytics

The ServiceNow Performance Analytics Dashboard That Executives Actually Read

The head of IT operations at a Central European bank called me last autumn with a complaint I have heard so often I now expect it. His team had spent nine months and roughly €180k building out ServiceNow Performance Analytics. Sixty-two dashboards, four hundred and eleven indicators, weekly scorecards emailed to the executive committee. The complaint was that nobody read any of it. The CFO admitted in a steering committee that he had not opened a single one. The COO opened them for the first fifteen seconds of the executive meeting and then asked her assistant to summarise. The CEO had never logged in. This is not a technology problem. Performance Analytics does everything it says on the tin. The problem is that most ServiceNow Performance Analytics deployments confuse producing metrics with producing decisions, and executives at the top of a business are only interested in the second one. If your dashboards are being ignored, the fix is not a nicer visualisation library or a bigger screen in the boardroom. The fix is admitting that the reports you built were designed for the analyst who built them, not for the person who was supposed to act on them.

The Hidden ServiceNow Consulting Costs That Blow Up Mid-Market Budgets
Jul 22, 2026 Implementation Strategy

The Hidden ServiceNow Consulting Costs That Blow Up Mid-Market Budgets

A CIO at a Central European insurance group called me in April with a very short question. Her ServiceNow programme had been signed off at €1.2 million eighteen months earlier. The current actual spend was €2.1 million. The platform was live in ITSM only, roughly half the original scope, and her CFO wanted an explanation before he approved another cent. She wanted to know whether her partner had ripped her off, whether her team had failed her, or whether this was just what a ServiceNow build looks like in the real world. The honest answer, which took me three days of reading her contracts and change notes to give her, is that it was all three at once, and none of the individual causes were dramatic enough to notice while the project was running. That is the pattern I see in almost every conversation about ServiceNow consulting costs. The headline day rate and the signed statement of work almost never predict the final invoice, because the money that kills the budget is not on either document. It shows up quietly in change notes, environment fees, extension weeks, and the specific overtime the buyer pays their own people to compensate for the partner's assumptions.

When Your ServiceNow Implementation Timeline Is Already Slipping: A Recovery Playbook
Jul 20, 2026 Implementation Strategy

When Your ServiceNow Implementation Timeline Is Already Slipping: A Recovery Playbook

A programme director at a European insurance group called me on a Tuesday morning. Their ServiceNow ITSM rollout had been running for four months. The SOW said six months to production. Every weekly status report for the first three months had shown green. Then, in weeks fourteen and fifteen, three things happened in quick succession. The vendor's lead architect rolled off to another project. UAT started and immediately surfaced eighty-seven defects the vendor said were "expected." And the security team, brought in late, said the ACL model needed to be redesigned before go-live could be approved. The status report was still green when he opened it. He was calling because he already knew it was not. This is the conversation I have every few weeks now. Somebody halfway through a ServiceNow implementation timeline realises the plan they signed off in kickoff has quietly stopped being the plan they are on. The vendor has not raised a red flag. The steering committee has not asked hard questions. But the trajectory is wrong, and the person calling me can feel it in their bones before the numbers confirm it. This post is for them.

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