CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.
Enterprise Clients
Faster MTTR
Platform Experience
ServiceNow work delivered for teams at
No "digital transformation." Six things — and for each one, what it actually means when we do it.
Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.
ExploreIncident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.
ExploreFlow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.
ExploreREST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.
ExplorePerformance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.
ExploreUpgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.
ExploreSmall shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.
CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.
MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.
Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.
Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.
Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.
Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.
Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.
Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.
Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.
“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”
“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”
“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”
“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”
ServiceNow guides, ITSM best practices, and automation patterns from our team.
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