CMDB, ITSM, and automation consulting for enterprise IT teams who need it done right — not done over. Budapest-based, EU & US coverage.
Enterprise Clients
Faster MTTR
Platform Experience
Trusted by Enterprise Teams Worldwide
End-to-end expertise from CMDB foundations to enterprise-wide automation maturity.
Clean data models, Discovery setup, CI relationship mapping, and health dashboards that keep your CMDB trustworthy at scale.
ExploreIncident, Problem, Change — configured to match how your teams actually work. ITIL-aligned workflows that cut resolution time.
ExploreIntelligent automation that eliminates repetitive work. We build workflows, IntegrationHub spokes, and scripted actions.
ExploreConnect ServiceNow to Azure, AWS, Jira, SAP, Slack — any system with an API. REST, SOAP, MID Server, bi-directional sync.
ExplorePerformance Analytics dashboards, executive scorecards, and SLA tracking that turn raw data into decisions.
ExploreOngoing admin, upgrades, and optimization. Dedicated ServiceNow experts on-demand or on retainer.
ExploreWe measure success by your KPIs — MTTR, CMDB accuracy, automation rates — not hours billed. Every engagement includes knowledge transfer so your team owns the outcome.
CSA, CIS-ITSM, CAD, CIS-Discovery certified. 100+ implementations across CMDB, ITSM, and ITOM.
We define success metrics before writing code. If your numbers don't move, we haven't done our job.
Budapest HQ with presence across Europe and the US. We work your hours.
Documentation and training built into every project. Your team can maintain and extend everything we build.
A proven 4-phase approach that delivers ROI — not just deliverables.
Deep-dive audit of your current instance, pain points, and business goals.
Architecture, workflow design, and data models mapped to your org.
Agile sprints with weekly demos. Configuration, testing, go-live.
Post-launch tuning, knowledge transfer, and KPI measurement.
"Milic Media transformed our CMDB from a neglected data dump into a strategic asset. Incident routing accuracy improved 45% within the first quarter."
"Their Flow Designer automation saved our service desk 120+ hours per month. They understood our processes before building anything."
ServiceNow guides, ITSM best practices, and automation patterns from our team.
A practical playbook for IT leaders: how ServiceNow's ITIL incident management, problem management, and HRSD for healthcare deliver real ITSM benefits. Actionable tips, a maturity model, and the platform-thinking shift that separates reactive teams from strategic ones.
ServiceNow HRSD gives healthcare HR teams the operational muscle to handle clinical onboarding, credentialing, confidential cases, and multi-entity complexity. Here's the practitioner's playbook.
The Rise of Budapest as a ServiceNow Delivery Center Over the past five years, Budapest has quietly become one of Europe’s most important cities for…