Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

Book a Free Call → See Our Results

50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

Explore
🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

Explore
⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

Explore
🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

Explore
📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

Explore
🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

Explore
Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

ServiceNow CSM for B2B: Why Consumer Playbooks Break When Your Customer Is a Company
Aug 14, 2026 Customer Service Management

ServiceNow CSM for B2B: Why Consumer Playbooks Break When Your Customer Is a Company

A logistics software vendor called me last spring. Their support was drowning. Sixty enterprise customers, an average of eight named contacts per customer, and a ticketing tool that treated every email as a fresh conversation with a fresh stranger. Agents were opening cases with no idea whether the person on the other end was a paying admin at the parent company, a subcontractor at a regional depot, or a warehouse temp who had been given a shared login by his manager. The renewal team was blind to any of it. When the account executive walked into a QBR she was reading the same PDF as the customer, hoping nothing awkward came up. They had bought a "customer service" tool. What they needed was a B2B service platform. Those are different products, even when the logo on the login screen is the same. This is the shape of most ServiceNow CSM problems I see in mid-market B2B. The tool is fine. The configuration is a consumer playbook wearing a B2B badge. If your customer is a company, not a person, you need the platform to know that from the first click.

Boutique ServiceNow Consulting: The Buyer's Diligence Checklist That Separates the Real Shops From the Rebrands
Aug 12, 2026 Choosing a ServiceNow Partner

Boutique ServiceNow Consulting: The Buyer’s Diligence Checklist That Separates the Real Shops From the Rebrands

An IT director at a Benelux logistics group phoned me last month with a question that has become uncomfortably common. She had shortlisted three small ServiceNow consultancies for a HRSD build after a bad experience with a Big 4 firm. Two of the three had polished decks, similar day rates, and near-identical LinkedIn profiles. She could not tell which of them would actually deliver, and which was two ex-Accenture managers with a Squarespace site and a subcontractor pool in Poland. She wanted a diligence framework she could run in a week that would give her a defensible answer. That question deserves a proper answer, because the market has quietly filled up with boutique ServiceNow consulting firms that look identical from the outside and diverge sharply the moment you scratch the surface. The good ones are the best value in the ecosystem. The bad ones are worse than the Big 4 they claim to replace, because they combine boutique pricing risk with none of the boutique operational depth. This post is the checklist I have watched work, refined over roughly forty introductory calls in the last year.

The ServiceNow ITSM Benefits a CFO Actually Buys
Aug 10, 2026 Why ServiceNow / ROI

The ServiceNow ITSM Benefits a CFO Actually Buys

A CFO at a mid-market industrial group walked into a ServiceNow renewal meeting last spring with a printout and a red pen. He had the previous three years of platform spend on one side and the original business case on the other. He circled two numbers and asked the CIO a single question: which of these did we actually get. The IT team had a slide deck ready. Ninety-two percent CSAT. Sub-fifteen-minute MTTA. Four-thousand automated password resets a month. The CFO listened, put the printout down, and said the numbers were fine but none of them lived on his P&L. Then he asked what a fair renewal would look like if the platform stayed and what a fair one would look like if it went to their Big 4 partner's homegrown tool for a third of the licence cost. The IT team lost that argument in the room. Not because the platform was underdelivering, but because for three years they had been selling the wrong benefits to the wrong buyer. When people ask about the servicenow itsm benefits, they usually mean the operational ones. Faster tickets. Better dashboards. Fewer angry users. Those matter, but they are not what keeps a platform funded through the third renewal cycle. What keeps it...

Want the Truth About Your ServiceNow?

Book a free 30-minute call — or go straight for the full picture: the 10-Day Instance Health Report scores every part of your instance 0–100, with a prioritized action plan.

Book Free Call → The 10-Day Health Report