Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

Book a Free Call → See Our Results

50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

Explore
🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

Explore
⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

Explore
🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

Explore
📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

Explore
🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

Explore
Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

ServiceNow Consulting Services for Mid-Sized Enterprises: The Evaluation Criteria That Actually Matter
Jul 16, 2026 Choosing a ServiceNow Partner

ServiceNow Consulting Services for Mid-Sized Enterprises: The Evaluation Criteria That Actually Matter

A CIO of a 1,200-person insurance broker sent me his RFP last week. Twenty-eight pages. Seventeen scoring dimensions. A weighted matrix that would not have looked out of place at a defence procurement office. He wanted an outside opinion before he sent it out to five shortlisted partners. I read it on the train home from Vienna and called him the next morning. I told him the RFP was excellent, thorough, and would almost certainly help him pick the wrong partner. He was quiet for a moment and then asked what I meant. What I meant is that the RFP was optimised for the wrong buyer. It was a scale-down of the RFP a Fortune 100 uses to buy from a Big 4. It scored partners on things that matter when you are running a hundred-million-euro programme with three parallel workstreams and a dedicated PMO. It scored almost none of the things that determine whether a mid-market ServiceNow implementation actually ships on time and gets adopted after go-live. If you sit in the 300 to 3,000 employee band and you are about to send a ServiceNow RFP into the market, the evaluation criteria you use to sort responses will decide the next two years of your platform's life. This is not the same...

When Boutique ServiceNow Consulting Beats a Big 4, and When It Doesn't
Jul 14, 2026 Choosing a ServiceNow Partner

When Boutique ServiceNow Consulting Beats a Big 4, and When It Doesn’t

A CIO at a €300M industrial firm rang me last month. He'd just finished a bake-off between two Deloitte practices and one boutique shop, and he wanted a sanity check before signing. The Deloitte proposal came in at €1.4M for a phase-one ITSM and CMDB rollout across three regions. The boutique quote was €480k for the same scope, with fewer bodies but named senior architects on every workstream. His board was pushing him toward Deloitte. His gut said the boutique. He asked me to help him think it through honestly. I don't sell against the Big 4 by default. I've watched boutique shops blow deadlines just as badly as Accenture, and I've watched Deloitte crews save a floundering programme that a specialist SI had already botched. The question "should I hire a big four firm or a specialist SI" doesn't have a universal answer. It has a set of conditions, and the sensible thing is to walk through them before signing anything. There are scenarios where a Big 4 practice is genuinely the right call, and pretending otherwise is dishonest.

The Three ServiceNow ITSM Benefits a CFO Actually Buys
Jul 12, 2026 Why ServiceNow / ROI

The Three ServiceNow ITSM Benefits a CFO Actually Buys

A CFO at a European industrial group rang me last month, two weeks before her board meeting. She had approved a ServiceNow programme a year earlier, the platform was live, IT was telling her it was working, and she needed to stand up in front of the board and say something defensible about the money. Her problem was not that the programme had failed. Her problem was that the benefits tracker her PMO had built told her almost nothing she could take to the board with a straight face. It listed licence savings that had not yet materialised, productivity gains measured in hours per engineer per week, and a general sense that things were better. None of that survives a board meeting. I asked her what she had actually been sold twelve months earlier. She read the executive summary of the business case back to me. It was well written and it was the wrong document to be measuring against, because it had been written to be approved, not to be verified. That is the pattern I see in eight out of ten mid-market ServiceNow programmes. The people who wrote the case are not the same people who now need to defend it, and the benefits that were promised are not the benefits that show up first,...

Want the Truth About Your ServiceNow?

Book a free 30-minute call — or go straight for the full picture: the 10-Day Instance Health Report scores every part of your instance 0–100, with a prioritized action plan.

Book Free Call → The 10-Day Health Report