Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

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50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

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🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

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⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

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🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

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📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

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🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

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Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

HRSD for Healthcare: Why Hospital Onboarding Breaks Every Generic HR Case Template
Jul 8, 2026 HRSD for Healthcare

HRSD for Healthcare: Why Hospital Onboarding Breaks Every Generic HR Case Template

A regional hospital group in Central Europe brought me in last autumn. Their HR director opened the call with a number that stuck with me: forty-two days. That was the average time from a signed offer letter to a new nurse actually treating patients. Forty-two days of paid salary, empty scrubs in the locker room, and a ward manager covering shifts because the new hire could not log into the medication system, had no ID badge, and had not completed the mandatory infection-control module. They had ServiceNow HRSD. They had spent close to two hundred thousand euros with a larger implementation partner. And forty-two days was actually an improvement on where they started. This is the pattern I see every time I get pulled into HRSD for healthcare. The platform is fine. The base implementation is competent. What is missing is the honest acknowledgement that a hospital is not a bank, not a manufacturer, not a shared-services back office. Onboarding a clinician is not the same problem as onboarding a business analyst, and the moment you pretend otherwise, your HR case templates start bleeding time and money.

ServiceNow Consulting Costs: Why Fixed-Fee Almost Always Beats Time-and-Materials on Mid-Market Builds
Jul 6, 2026 Implementation Strategy

ServiceNow Consulting Costs: Why Fixed-Fee Almost Always Beats Time-and-Materials on Mid-Market Builds

A procurement lead at a European logistics group forwarded me two proposals last month and asked which one would cost her less. On paper the answer was obvious. The Big 4 firm had quoted €780,000 fixed-fee for an ITSM and CMDB rollout across four regions. A boutique competitor had quoted €95 per hour on a time-and-materials basis with an estimated 4,200 hours of effort, which comes out to €399,000. Same scope, same target timeline, same platform version. She wanted to sign the boutique quote and be done with it. I told her to sign neither yet, because both numbers were misleading in different ways. That conversation is a decent place to start any honest discussion of ServiceNow consulting costs, because the pricing model shapes almost every downstream number more than the day rate does. Fixed-fee and time-and-materials are not just two ways to pay for the same work. They are two completely different risk-allocation contracts, and the one that ends up cheaper is almost never the one that looks cheaper on the cover page.

ServiceNow CMDB Data Quality Services: Treat the CMDB as a Product or Watch It Rot
Jul 4, 2026 CMDB

ServiceNow CMDB Data Quality Services: Treat the CMDB as a Product or Watch It Rot

A platform owner at a European insurer called me on a Tuesday morning with a question that sounded simple. He wanted to know why his change advisory board kept approving changes to CIs that had been decommissioned eighteen months ago. His CMDB said the servers were live. Discovery said the servers were live. The datacentre said the servers were scrap. Somebody was lying, and the board was signing off on ghosts. I told him this was not really a data problem. It was an ownership problem wearing a data costume. His CMDB had four different teams contributing records, no product owner, no reconciliation rules that anyone could name out loud, and a Discovery schedule that had last been tuned in 2022. The result was exactly what you would expect. A large expensive table full of half-truths that nobody trusted enough to use for a decision and nobody owned enough to fix. This is the pattern I see almost every time a mid-market or enterprise buyer asks for ServiceNow CMDB data quality services. The instinct is to reach for a tool, a bulk cleanup script, a consultant with a checklist. What is actually needed is a product mindset. A CMDB is not a database. It is a product with users, a...

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