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Welcome to Milic Media KFT (Servicenow Consultancy)!

Find out more

ServiceNow ITSM Services

ServiceNow ITSM Consulting

At Milic Media Kft, we specialize in helping businesses implement and optimize ServiceNow ITSM for enhanced IT service delivery. Our team of experts ensures your IT operations align with ITIL best practices while improving efficiency, automation, and customer satisfaction.

Our ITSM Consulting Services:

  •  ITSM strategy planning and implementation
  • ITIL-compliant process design
  • ServiceNow instance customization
  • Integration with third-party applications
  • Performance optimization and reporting

ServiceNow ITSM Customization

Every business has unique needs. We tailor ServiceNow ITSM to fit your workflows, ensuring seamless automation and improved service delivery.

Customization Capabilities:

  •  Custom workflows and process automation
  • UI/UX modifications for better usability
  • Role-based access control and security
  • Custom reports and dashboards
  • Integration with HR, Finance, and CRM systems

ServiceNow ITSM Implementation Services

We provide end-to-end implementation services to help organizations adopt ServiceNow ITSM smoothly and efficiently.

Our Implementation Process:

  1.  Assessment & Planning: Understanding your business needs and defining a roadmap.
  2. Configuration & Customization: Setting up ServiceNow ITSM to match your processes.
  3. Integration: Connecting ServiceNow with existing enterprise systems.
  4. Testing & Validation: Ensuring a smooth and error-free transition.
  5. Training & Support: Helping your IT team maximize the platform’s potential.

ServiceNow ITSM Modules We Cover

We help businesses implement and optimize all core ServiceNow ITSM modules:

Incident Management

  •  Automate ticket routing and resolution.
  • Reduce downtime with AI-powered issue resolution.

Problem Management

  •  Identify root causes to prevent recurring issues.
  • Enhance IT service reliability with proactive solutions.

Change Management

  •  Control and track IT changes with minimal risk.
  • Ensure smooth updates with approval workflows.

Service Request Management

  •  Improve employee and customer experience with a self-service portal.
  • Streamline service request fulfillment.

Knowledge Management

  •  Create a centralized knowledge base for IT teams and users.
  • Reduce repetitive support queries with AI-driven search features.

Configuration & Asset Management

  •  Maintain a complete Configuration Management Database (CMDB).
  • Track IT assets throughout their lifecycle.

ServiceNow ITSM Integrations

We help you integrate ServiceNow ITSM with third-party applications, ensuring a seamless IT ecosystem.

Popular Integrations:

  •  ServiceNow & Microsoft Teams: Enable ticket management from Teams.
  • ServiceNow & Jira: Streamline DevOps collaboration.
  • ServiceNow & AWS/Azure: Cloud monitoring and automation.
  • ServiceNow & CRM (Salesforce, HubSpot): Improve IT and customer service alignment.

Why Choose Milic Media Kft for ServiceNow ITSM?

  •  Experienced Consultants: Over 4 years of expertise in ServiceNow customization.
  • Tailored Solutions: Every ServiceNow implementation is designed for your unique business needs.
  • End-to-End Support: From consultation to implementation and ongoing maintenance.
  • Proven Success: Worked with enterprises like DXC and Audi.

Get Started Today!

 Transform your IT service management with ServiceNow. Contact us today to schedule a free consultation and learn how we can optimize your ITSM processes.

📩 Email: mladen.milic@milicmedia.com 📞 Call: +36706265290

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