Boutique ServiceNow Consultancy

Senior ServiceNow Consulting. No Juniors On Your Instance.

CMDB, ITSM and automation for enterprise teams who can't afford to do it twice. Budapest-based; we work EU and US hours.

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50+

Enterprise Clients

60%

Faster MTTR

10yr

Platform Experience

Instance Health Monitor Live
CMDB Accuracy
0
+12.3% this quarter
Auto-Resolved
0
+28% vs last month
Avg. Resolution
0
-60% from baseline
✓
CI Validated
2,847 assets
⚡
Flow Triggered
auto-remediation

ServiceNow work delivered for teams at

European Commission OECD Swiss Army Audi OMV Tetra Pak
What We Do

The Work, Specifically

No "digital transformation." Six things — and for each one, what it actually means when we do it.

🗃

CMDB Implementation

Data model, Discovery, Service Mapping, reconciliation rules, and a health dashboard someone will actually look at. We'll also tell you which CI classes you're populating for no reason.

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🔧

ITSM Optimization

Incident, Problem, Change, Request — configured for how your team works, not how the demo did. Most of the slowness we find is assignment rules and approval chains, not the platform.

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⚡

Flow Designer

Flow Designer, IntegrationHub spokes, scripted actions. We won't reach for a script when a flow does it, or a flow when a UI policy does it — automation you keep, not automation you rebuild.

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🔗

Integrations & APIs

REST, SOAP, MID Server, IntegrationHub — ServiceNow talking to Azure, AWS, Jira, SAP, Teams. With retry logic and a credential that won't silently expire, because that's the half that usually gets skipped.

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📈

Reporting & Analytics

Performance Analytics, scorecards, SLA tracking. The hard part isn't the dashboard — it's choosing the handful of numbers your CIO will actually act on. We help with that part too.

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🛡

Managed Services

Upgrades, patching, day-to-day admin, and the small fixes that pile up. On-demand or a light retainer — no minimums designed to bill you for doing nothing.

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Why Us

Boutique, On Purpose

Small shop, senior people, your time zone. We agree what "done" looks like in numbers before anyone touches the instance — and we hand the keys back, because re-hiring us should be a choice, not a dependency.

01

Certified — And Scarred

CSA, CIS-ITSM, CAD and CIS-Discovery certified — and we've cleaned up enough other people's instances to know what doesn't last.

02

Numbers Before Config

MTTR, CMDB accuracy, automation rate — we agree the target before writing a line of config. If those numbers don't move, we're not finished.

03

EU & US Hours

Budapest base, EU and US working hours. You're not waiting overnight for an answer to a blocker.

04

No Lock-In By Design

Every build ships with the docs and a walkthrough so your team can maintain it without us. We'll also tell you when something's a bad idea — including when it's our idea.

How We Work

Four Phases. Nothing Goes Live Untested.

Weekly demos, no big-bang surprises, and a check against the numbers we agreed up front.

1

Discover

Read-only look at the instance as it is, plus straight talks with the people who live in it. Root causes, not symptoms.

2

Design

Data model, workflows and architecture on paper first — reviewed with you before anyone configures a thing.

3

Build

Short sprints, a working demo every week, testing as we go. Go-live is a non-event by the time we get there.

4

Hand Over

Post-launch tuning, the walkthrough so your team owns it, and the before/after on the metrics from phase one.

What Clients Say

Don’t Take Our Word For It — Read Theirs

Verified reviews from Trustpilot

★★★★★

“Excellent ServiceNow Technical Consultant — As the Hiring Manager overseeing a number of contractors for the ServiceNow practice, Mladen and I interacted for contract arrangements, timesheets, invoicing and any general queries. Mladen was always reliable, prompt and communicative, very easy to work with and a pleasure to speak to! His feedback from his …”

LJ
Lucia JelleyUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen is a very experienced developer and is very kind, always in for a good personal chat but he got the right attitude, respect and know-how. We created a double Interface between ITSM toolings which caused some issues here and there, Mladen was one of the most experienced developers which fixed and corrected a lot for my process and tooling.”

RN
Rogier NasNetherlands · Verified review · Trustpilot · Jan 2023
★★★★★

“Friendly, knowledgable and professional — I have worked alongside Mladen as a fellow Senior Consultant on a long-term post-implementation support and additional development project where he has been pivotal its success. Mladen, is friendly, knowledgable and professional in carrying out his development activities and goes above and beyond to ensure clients …”

CH
Cameron HSUnited Kingdom · Verified review · Trustpilot · Jan 2023
★★★★★

“Mladen acted as a senior ServiceNow developer and showed experience, knowledge and has been a valuable member of the team. Delivered everything as expected. Great positive person, great addition to the team.”

SM
Stefan MilkicSerbia · Verified review · Trustpilot · Mar 2026
All reviews on Trustpilot →
Insights

From Our Blog

ServiceNow guides, ITSM best practices, and automation patterns from our team.

ServiceNow Consulting Services for Mid-Sized Enterprises: What You Actually Need
Oct 31, 2026 Choosing a ServiceNow Partner

ServiceNow Consulting Services for Mid-Sized Enterprises: What You Actually Need

A HR director at a 480-person industrial software company called me two weeks ago. She had three proposals on her desk from Big 4 partners. One quoted fourteen months and €1.6M for an HRSD plus ITSM rollout. Another quoted seventeen months with a dedicated program manager line item that cost more than her entire L&D budget. The third quoted "to be scoped after a six-week discovery phase," and the discovery phase alone was €240k. She asked me a reasonable question. "Are we really this complicated, or is somebody padding?" She is not that complicated. The 400-to-900-person band is where ServiceNow sellers and partner delivery teams quietly misread the room. The methodology is built around Fortune 500 clients with ten business units and six legal entities. When that methodology is pointed at a mid-market company with one HR team, one shared service centre, and a single ServiceDesk Monday-to-Friday, you get a program that costs three times what it should and takes two times as long. The platform is the same. The company is not. ServiceNow consulting services for mid-sized enterprises should look nothing like a global enterprise rollout, and most of what is marketed to the mid-market...

Why Your Enterprise ServiceNow Implementation Timeline Doesn't Scale Linearly With Scope
Oct 29, 2026 Implementation Strategy

Why Your Enterprise ServiceNow Implementation Timeline Doesn’t Scale Linearly With Scope

A CIO at a 7,000-person industrial group called me last month, two weeks before Phase 2 kickoff. The business had decided, after Phase 1 went live for IT and HR in two countries, that Phase 2 would add Logistics and Finance Shared Services across five more countries. The implementation partner had quoted an extra ten weeks. The CIO wanted a second opinion before he signed the change order. I ran the numbers with him over a ninety-minute call. Ten weeks was not wrong by a little. It was wrong by a factor of two and a half. The real additional time was between twenty-four and twenty-eight weeks, assuming nothing else changed. He signed nothing that week. This is the problem I keep running into on enterprise work. The sales math assumes a ServiceNow implementation timeline is additive. One more department, so a bit more time. One more country, so a bit more effort. In reality, enterprise ServiceNow implementation time scales nonlinearly, and the nonlinearity shows up in exactly the places that no one measures until it is too late.

The ServiceNow ITSM Benefits a CFO Actually Buys, Two Years After Sign-Off
Oct 27, 2026 Why ServiceNow / ROI

The ServiceNow ITSM Benefits a CFO Actually Buys, Two Years After Sign-Off

A CFO at a 500-person industrial services company sent me a note last month. He had been part of the decision to buy ServiceNow about two and a half years before, had signed the implementation statement of work, and had just finished a quiet internal review of what the platform had actually delivered. He wanted my view on something that was bothering him. The business case he had approved in 2023 was wrong on almost every line. The savings he had been pitched never materialised in the way the slides said they would. And he was still, two years later, enthusiastic about the investment. He asked me whether that was normal. I told him it was more normal than most people in the industry want to admit, and that if he looked carefully at what the platform had actually delivered, he would find a different and better set of ServiceNow ITSM benefits than the ones he had been sold on. We spent an hour on the call working out what those were. I want to write up what we discussed, because it is a much more honest conversation about why ServiceNow is worth the money than most of the pre-sale material I see pitched into mid-market CFOs.

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