ServiceNow Consulting & Implementation
CMDB, ITSM, automation, integrations, reporting, and ongoing care. Below is what each one involves — and the opinions we bring to it.
CMDB Implementation & Health
A CMDB nobody trusts is worse than no CMDB — it routes incidents to the wrong team with confidence. We design the data model, scope Discovery to what you'll actually maintain, fix the CI relationships, and stand up health scoring with an owner attached. We'll also flag the CI classes you're populating that nobody consumes.
- ✓ CI class hierarchy design
- ✓ Discovery & Service Mapping setup
- ✓ CMDB Health Dashboard
- ✓ Data remediation & deduplication
ITSM Optimization
Incident, Problem, Change and Request, tuned to how your team actually triages — not the out-of-box demo flow. When tickets feel slow it's almost never the platform; it's assignment rules, approval chains stacked instead of ordered, and SLAs measuring the wrong clock. We fix those.
- ✓ Incident & Problem workflows
- ✓ Change Management (normal, standard, emergency)
- ✓ Service Catalog & Request fulfillment
- ✓ SLA configuration & escalation rules
Flow Designer & Automation
Flow Designer workflows, IntegrationHub spokes, scripted actions where they're genuinely needed. We pick the lightest tool that does the job — UI policy over client script, flow over business rule, no-code over a fork of someone's GitHub. The automation you can hand to your admin without a manual.
- ✓ No-code/low-code Flow Designer
- ✓ IntegrationHub spoke development
- ✓ Scheduled jobs & event-driven automation
- ✓ Approval workflows & notifications
Integrations & APIs
ServiceNow talking to Azure, AWS, Jira, SAP, Teams — REST, SOAP, MID Server, IntegrationHub. The part that gets skipped is the boring half: retry logic, error handling, a credential that renews, and someone owning the integration when it eventually breaks. We don't skip it.
- ✓ REST & SOAP API development
- ✓ MID Server setup & management
- ✓ SSO / LDAP / Azure AD integration
- ✓ Bi-directional data synchronization
Reporting & Dashboards
Performance Analytics, operational dashboards, scheduled reports, SLA scorecards. Building the dashboard is the easy part — the value is narrowing it to the handful of numbers a leader will actually open weekly and act on. We'll argue with you about which ones.
- ✓ Performance Analytics setup
- ✓ Executive & operational dashboards
- ✓ SLA tracking & compliance reports
- ✓ Scheduled email reports
Managed Services & Support
Upgrades and patching done on time instead of three families behind, day-to-day admin, and the backlog of small fixes that never makes it onto a project plan. On-demand or a light retainer sized to what you actually use — no padded minimums.
- ✓ Platform upgrades & patching
- ✓ On-demand admin support
- ✓ Performance monitoring & tuning
- ✓ User training & documentation